Shipping policy

Shipping Policy

Last updated: September 1, 2026

Where we ship

Tumbler Den currently ships only to valid addresses within Canada. We do not offer international shipping or local pickup under this policy.

Shipping charges

Orders below CAD $50: CAD $10 standard shipping.
Orders of CAD $50 or more: free standard shipping.

The threshold is calculated after discounts and before applicable taxes. The exact shipping charge and complete order total are displayed at checkout before payment. No membership or promotional code is required for these standard rates.

Order cut-off and handling time

The daily order cut-off is 12:00 p.m. Eastern Time, Monday through Friday, excluding statutory holidays. An in-stock order placed by the cut-off normally begins handling that business day. An order placed after the cut-off, on a weekend, or on a statutory holiday is treated as received on the next business day.

In-stock orders normally require 0–1 business day of handling before carrier pickup.

Transit and total delivery estimates

Standard transit normally takes 2–8 business days after carrier pickup. The total estimated delivery time is therefore normally 2–9 business days from the applicable order-received day. Business days exclude weekends and statutory holidays.

Delivery dates are estimates, not guarantees. Severe weather, remote destinations, carrier disruption, high-volume periods, and circumstances outside our reasonable control can cause delays. If a product page or checkout displays a different product-specific estimate, that disclosed estimate applies to that item.

Fulfillment origin and partners

Most current products are fulfilled by our Canadian distribution partner, Randmar.io, from its Montréal, Quebec fulfillment centre. If another Canadian fulfillment partner or location applies to an item, any product-specific information or estimate shown before checkout applies.

Carriers and tracking

We use established parcel carriers and delivery partners serving Canada. The available carrier can vary by destination and fulfillment location. When tracking is available, the shipping-confirmation email will include a tracking number or link after carrier acceptance.

Preorders and backorders

If we offer a preorder or backordered product, its product page or order confirmation will state the expected shipping period. These items may require processing beyond the standard estimate and may ship separately from in-stock items.

Address accuracy and delivery issues

Customers are responsible for providing a complete and accurate delivery address. Email us immediately if an address requires correction; changes are not guaranteed after fulfillment begins. Additional costs caused by an incorrect or incomplete address, an unclaimed parcel, or a refused delivery may be deducted from a refund where permitted by law, unless the issue resulted from our error.

If tracking shows delivered but the parcel cannot be found, check the delivery area and contact the carrier, then email us. For a shipment that appears lost or arrives damaged, contact support@tumblerden.com promptly with the order number and relevant details.

Taxes and duties

Applicable Canadian sales taxes are calculated at checkout. Because we ship only within Canada, Tumbler Den does not charge international import duties.

Consistency with checkout and product listings

The shipping charge and delivery estimate displayed at checkout govern the particular order. If you see a discrepancy between this policy, a product listing, and checkout, do not complete the purchase; contact us so we can investigate.